At Hirisha Logistics, we are committed to providing exceptional service and ensuring customer satisfaction. Our Refund Policy outlines the terms under which refunds may be issued for services rendered by Hirisha Logistics.

1. Eligibility for Refund
  • Service Not Rendered: If a scheduled service was not executed due to reasons attributable to Hirisha Logistics.
  • Service Delay: If there is an unreasonable delay in service beyond the standard delivery timeline without prior communication
  • Service Error: If an error occurred in the service provided, such as incorrect routing, misdelivery, or loss of shipment.
2. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Change of Mind: Refunds are not provided if you change your mind after the service has commenced.
  • Incorrect Information Provided: If incorrect or incomplete information was provided at the time of booking, leading to service issues.
  • Force Majeure Events: Situations beyond the control of Hirisha Logistics, including natural disasters, strikes, or other unforeseen events.
3. Process for Requesting a Refund
  • To initiate a refund request, please contact our customer support team within [3] days of the service date.
  • Provide all necessary details, including your booking reference, reason for the refund request, and any supporting documentation.
  • Refund requests will be reviewed and processed within [7] business days from the date of submission.
4. Refund Method
  • Approved refunds will be processed using the original method of payment.
  • The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
5. Contact Information

For any queries or concerns regarding this Refund Policy, or to initiate a refund request, please contact our customer support team:

  • Email: [support@hirishalogistics.com]
  • Phone: [9665171105]
  • Address: [ 95, Sai Aditya Vihar, Beside Toll Tax, Dabha , Nagpur-440023]
6. Changes to the Refund Policy

Hirisha Logistics reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Refund Policy periodically.